Refund Policy for OrchardMere

Thank you for choosing OrchardMere for your pizza experience. We appreciate your business and strive to ensure your complete satisfaction with every order. In the event that you are not satisfied with your purchase from orchardmere.sbs, we have outlined our Refund Policy below to assist you in understanding the procedures and conditions under which a refund may be processed.

Returns

At OrchardMere, we take great pride in the quality of our products. If for any reason you are unhappy with your order, please contact our customer service team at +39 06 678 3554 within 24 hours of receipt. To be eligible for a return, your item must be uneaten and in the same condition that you received it.

Refunds (if applicable)

Once your return query is received and inspected, we will send you an email to notify you that we have received your request. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +39 06 678 3554.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our physical address: Pizzeria Roma, Rome, 00184, Italy.

Shipping Returns

To return your product, you should mail your product to: Pizzeria Roma, Rome, 00184, Italy. Customers will be responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Need help?

Contact us at +39 06 678 3554 for questions related to refunds and returns.

Last Updated

This Refund Policy was last updated on January 1, 2023.

Please note that by ordering from OrchardMere, you accept the terms and conditions of our Refund Policy. At OrchardMere, customer satisfaction is our top priority, and we promise to do our best to address your concerns and ensure a positive experience at our pizzeria.